Technical Support Engineer (L1)

Job Category: IT
Job Type: Full Time
Job Location: Pune

Description:

• Basic troubleshooting knowledge in Desktops and Laptops with Software.
• Should know about the SLA and its criticality
• Good Emailing Skills with knowledge of using Outlook
• Should have basic understanding of how Windows and Linux environment work
• Observe and Alert Threshold Violations
• Monitoring and Incident Management
• Be able to observe and report Incidents with in the SLA
• Follow escalation process
• Attentive and Vigilant in observing incidents through various monitoring tools
• Able to Multi task.
• Handle multiple support tickets at the same time.
• Desktop Support & Helpdesk Support
• Complete Knowledge of Desktop Support (Desktops, Laptops & Printers)
• Handle IT Incidents and Tickets
• Should have adequate Customer Handling Skills over the phone and onsite.
• Experience in the IT support desk tools will be added advantage

Qualification:

Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification

Experience:

Fresher or 1 year

Salary:

As per industry standard

No of Positions:

01

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
has been added to the cart. View Cart