System Administrator L1

Qualifications, Skill Set

A formal degree is not required; candidates may be degree-holders or self-taught.

Strong reading, writing, and communication skills are required.

Required Experience

Freshers can apply.

Basic knowledge of Linux/Unix/CentOS/Windows Server OS, web proxy flow, Secure RSA, AAA, MS SharePoint.

Strong knowledge of network fundamentals.

Should have proven knowledge on Incident management and service request handling.

Knowledge of monitoring tool.

L2 Troubleshooting skills on OS level.

Roles & Responsibilities

Receiving calls, emails and web-tickets for end users and other agencies’ service/help desks.

Creating incident tickets or service request tickets, logging all pertinent Information.

Tracking and classifying incoming incidents or service requests and attempting initial solutions.

Providing initial assessment of categorization and prioritization for reported incidents and service requests.

Providing initial support, targeting a higher level of first contact resolution.

Ensuring Incidents and service requests are properly escalated and assigned to appropriate support groups.

Configuring, implementing, and maintaining the TriTech CAD system to maintain efficient operation and to prepare for future growth.

Provides emergency on-call support on a rotating schedule.