Support Engineer L1

Qualifications, Skill Set

B. Tech/ B.E/ MCA/ equivalent

Required Experience.

Freshers can apply.

Can provide L2 Level Customer Support.

Can provide exceptional support while communicating and assisting customers.

Ability to resolve tickets, analyze customer reported information to identify problems and concerns.

Roles & Responsibilities

Addressing user tickets regarding hardware, software and networking.

Walking customers through installing applications and computer peripherals.

Asking targeted questions to diagnose problems.

Guiding users with simple, step-by-step instructions.

Conducting remote troubleshooting.

Testing alternative pathways until the issue is resolved.

Customizing desktop applications to meet user needs.

Recording technical issues and solutions in logs.

Following up with clients to ensure their systems are functional.

Help creating technical documentation and manuals. Resolving tickets, analyzing customer reported information to identify problems and concerns.