Technical Support Engineer (L2)

Description:

• Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues
• Creating OS images to reduce the OS deployment time
• Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop/ Printer Hardware
• Escalation handling
• Desktop /Laptop Inventory management
• Coordinating with Asset tracker for maintenance of Asset Management
• Mentoring FMSs teams unresolved issues
• Leading the FMS Team in absence of Team Leader
• Ability to quickly analyze & diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business
• knowledge Mentor and train other team members
• Problem determination and resolution within SLA’s
• Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills & keep them updated
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Experience in the IT support desk tools will be added advantage

Qualification:

• A formal degree is not required; candidates may be degree-holders or self-taught.

• Strong reading, writing, and communication skills are required.

Experience:

3-4 years

Salary:

As per industry standard

No of Positions:

01