Key Account Manager

Description:

We are looking for a dynamic and results-driven Key Account Manager to join our team. The ideal candidate will be responsible for building strong relationships with our most important clients, ensuring long-term satisfaction, and driving business growth through strategic account management.

Responsibilities:

• Develop and maintain strong, long-term relationships with key accounts.
• Act as the primary point of contact for assigned clients, understanding their business needs and goals.
• Drive client satisfaction by providing tailored solutions and ensuring timely delivery of products/services.
• Identify opportunities to grow accounts through upselling, cross-selling, and introducing new offerings.
• Collaborate with internal teams (sales, support, technical, marketing) to deliver exceptional client experiences.
• Monitor account performance, analyze trends, and prepare regular reports on account status.
• Resolve client issues efficiently and proactively to maintain trust and loyalty.
• Achieve revenue growth targets and contribute to overall business objectives.

Requirements:

• A formal degree is not required; candidates may be degree-holders or self-taught.
• Strong reading, writing, and communication skills are required.
• Proven ability to manage multiple accounts while maintaining keen attention to detail.
• Analytical mindset with the ability to translate data into actionable strategies.
• Proficiency in CRM tools and MS Office Suite.

Experience:

2+ years of proven experience as a Key Account Manager, Relationship Manager, or in a similar client-facing role. IT Industry will be plus but not mandatory.

Salary:

30K + variable + allowances

No of Positions:

2 in each city mentioned above