Job Description –
• Driving the sales performance of the e-commerce platform
• Managing and executing promotional campaigns
• Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
• Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance.
• Generate ideas and strategies based upon data-driven insights and recommendations.
• Manage and review e-commerce operations and processes.
• Manage customer retention and loyalty programs.
• Manage sales, promotions, marketing and social media campaigns, and programs over digital platforms.
• Measure order fulfilment and customer satisfaction performance.