Software Developer L1

Qualifications, Skill Set

B. Tech/ B.E/ MCA/ equivalent

Required Experience

Freshers can apply.

Knowledge of programming languages including Java/Go/React JS/Python

Strong understanding of REST APIs.

Basic Knowledge of SQL/No SQL databases.

Understanding of the product development life cycle, with specific experience using both Waterfall and Agile methodologies.

Roles & Responsibilities

Web and application development.

Writing web services using REST API’s

Performing unit testing after development.

Working with SQL/NoSQL databases.

Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.

Provide Tier1, first point of contact and basic troubleshooting for customer issues.

Clearly identify, document, and find solutions for customer issues and product problems.

Escalate critical customer situations to the appropriate level of management and Backline support.

Participate in Knowledge Centered Service training to become a licensed publisher and contribute to the company knowledge base.

Participate in a variety of team projects to ensure data integrity and usefulness of the knowledge base.